Privacy Policy

We collect the information you give us directly, the information we need to deliver your campaigns, and a limited amount of technical data about how the product is used.

• Account data: name, work email, company name and billing details.
• Contact data: the lists you import or collect, including email addresses, phone numbers and any fields you choose to store.
• Engagement data: opens, clicks, replies, bounces, unsubscribes and STOP requests tied to your sends.
• Technical data: IP address, browser and device information, and product usage logs.

We use your data to operate the service: to deliver campaigns, authenticate your sending domain, produce reporting, prevent abuse, bill you, and provide support.

We do not sell your contact lists, and we do not use the contacts you upload to market ReachQuanta to them.

You are the controller of the contact data you upload. You are responsible for having a lawful basis to contact those people, for honoring opt-outs promptly, and for the content of what you send.

We process that data on your behalf and only as needed to deliver the service.

Text campaigns sent through the platform include the opt-out language required by carriers and applicable law.

A recipient who replies STOP is unsubscribed automatically and immediately, and that suppression applies to every future send on the account. A recipient who replies HELP receives your configured help message with your business name and support contact.

Email campaigns must include an accurate sender identity, a functioning unsubscribe mechanism and a valid postal address, as CAN-SPAM requires. The platform enforces the unsubscribe link and records every opt-out.

Text campaigns are subject to the TCPA and to carrier rules. You must obtain and retain express written consent before sending marketing texts, and you must not send outside permitted hours. We record consent timestamps to support your compliance, but the obligation is yours.

We share data with the infrastructure providers required to run the service — hosting, databases, email and SMS delivery, and payment processing. Each is bound by contract to protect the data and to use it only to provide their service to us.

We also disclose information where required by law or to protect our rights, and in connection with a merger or acquisition, in which case this policy continues to apply.

We retain account and campaign data while your account is active. You can delete contacts at any time, and suppression records are retained after deletion so that an unsubscribed person is not re-contacted by a later import.

When you close your account we delete or anonymize your data within 90 days, except where we must keep records for legal, tax or fraud-prevention reasons.

Depending on where you live, you may have the right to access, correct, export or delete your personal information, and to object to certain processing. Write to privacy@reachquanta.com and we will respond within the timeframe the law requires.

If you are the recipient of a campaign and want your data removed, contact the sender directly — they control the list. We will help them action it, or handle it ourselves if they are unresponsive.

Data is encrypted in transit and at rest. Access to production systems is restricted, logged and reviewed. No system is perfectly secure, but we will notify you without undue delay if a breach affects your data.

Questions about this policy can go to privacy@reachquanta.com. General support is at support@reachquanta.com.